Frequently Asked Questions

Everything you need to know about zynai.ai

Is my data used to train models?

Not unless you opt in. We isolate data per client and apply strict retention policies. Your private data never trains our models without explicit consent.

How fast can we launch?

A focused MVP typically ships in 1–3 weeks, then we iterate with your team. The exact timeline depends on complexity, integrations, and your data readiness.

Which tools do you integrate with?

Most CRMs/ERPs (Salesforce, HubSpot, Dynamics), helpdesks (Zendesk, Intercom), cloud drives, messaging platforms, and custom APIs. We can also build custom integrations for your specific stack.

What about accuracy and hallucinations?

We combine retrieval-augmented generation (RAG), validation steps, and human-in-the-loop review for critical actions. We also implement guardrails and content filters to minimize errors.

Do you support multilingual experiences?

Yes—chat, forms, and content generation across major languages. Multilingual support is available out of the box, and we can fine-tune for specific languages or dialects.

What's included in the pricing?

Base pricing includes platform access, admin console, analytics, guardrails, and support tier. Usage (model tokens + API calls) is billed separately based on actual consumption.

Can I try before committing?

Yes, we offer pilot programs and proof-of-concept projects. Contact us to discuss a pilot that fits your needs and timeline.

What kind of support do you provide?

Support varies by plan: Starter includes email support, Growth includes priority support, and Scale includes dedicated support with custom SLAs. All plans include documentation and admin console access.

How do you handle security and compliance?

We're SOC 2-aligned, GDPR/CCPA-aware, and implement defense-in-depth security. Data is siloed per client, and we offer VPC peering for enterprise customers. See our Tech & Security page for details.

What if I need custom features?

We work with enterprise customers to build custom features, integrations, and workflows. Contact us to discuss your specific requirements.

Still have questions?

We're here to help. Get in touch and we'll answer any questions you have.

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